No Relevance Whatsoever to Your Catering Food Business! Or is it? Click below to watch… Underpromising and Overdelivering…hmmmm, How often do you think you do it in your catering food business? Attention to Detail, Attention to Detail, Attention to Detail, It’s all in the detail Ladies and Gentleman. What little thing can you ...…
Put your Sunglasses on before watching this video! You may be wondering why? Because the catering equipment in this video has got more shine than the Household Cavalry! We always talk about using high quality, whether it’s food ingredients or catering equipment. Listen to this short video where Bob Cave talks about high quality presentation ...…
How to Give a Better Customer Experience Steve and Marcus talking about the recent Caterer & Hotelkeeper article on Customer Service as being CRUCIAL to the overall Customer Experience. Click below to watch… 87% of catering food busiensses fail to deliver a satisfactory experience! A very scary figure!! However it gives you a fabulous opportunity, ...…
Who better to talk to about quality coffee than Nestle This week we are talking to Henry Gane from Nestle, met recently at Excel in London Listen to this short video where Steve asks Henry about “trading up”… As Henry says, if you sell quality consistently and quickly, you can make more profit. Adding extra ...…
This week we are talking to a Chef that is at the Top of his Game – Phil Mitchell from Sodexo We caught up with Phil recently at Hotelympia in London Listen to this short video where Steve asks Phil about the “Customer Experience”… As Phil says “It”s all about the Customer” Make sure their ...…
We always talk about looking for ways to do better, to get more customers in your door, to find out what makes successful food businesses tick, to make more profit and to give a 5* Star customer experience. Last week at the Food Expo show at Birmingham”s NEC, Marcus spoke to Jay Rayner – food ...…
We always talk about using high quality, whether it’s food ingredients like meats, fish and vegetables, or the staff that serve the fabulous meals you produce. And tableware is no exception. Last week at the Hotelympia show at London’s Excel centre, we were lucky enough to meet Nick Green from the “Creme de la Creme” ...…
How would you FEEL if you were ignored? Not good I believe! Here is a reflection on a brief moment in time A customer comes to you because they want something special and for them it is a brief Moment in time…. Agreed? Let’s have a listen to what Steve has to say… It could be an ...…
This is a reflection and story of what I believe is one of the best Customer Experiences I have had in a long time and suprisingly where it came from. Just before Christmas I had to go to a Recyling Centre to get rid of a huge amout of rubbish and I mean, carpets, boxes ...…